I. INFORMATION COLLECTED BY NeML
NeML collects your personal information in order to provide and continually improve its services. We receive and store any information you provide in relation to NeML membership and would collect and store the following information
Your financial information, password and details regarding your official identifiers collected by us, may qualify as sensitive personal data or information under applicable legislations. However, we are legally obligated to collect this data in order to be able to cater our services to you. We maintain all reasonable standards as required by applicable legislations to protect and preserve your sensitive personal data or information. Your personal information is stored at our data centers in Mumbai, India.
II. PURPOSE OF COLLECTING INFORMATION
NeML uses your personal information to enable it to issue membership so as to enable its users to operate, trade and settle transactions on NeML platform. These purposes include:
Purchase and sale of commodities -NeML uses your personal information to enable price discovery between buyers and sellers as well as for settlement of transactions on its Platform.
Improve NeML Services- NeML uses your personal information relating to your activity on our Website or Applications to assess your trading pattern, provide enhanced functionality, analyze obligation performance pattern, fix errors, and improve the usability and effectiveness of the NeML Services.
Recommendations and personalization - NeML uses your personal information to recommend products, and services that might be of interest to you, identify your preferences, and personalize your experience.
Comply with legal obligations. In certain cases, NeML collects and uses your personal information to comply with legislations, governmental or regulatory orders. Most of your sensitive personal data collected by us, is collected for this purpose.
Communicate with you. We use your personal information to communicate with you in relation to NeML Services via different channels (e.g. by phone, sms, whats-app, e-mail, chat etc). This may include communication needed to share transactional information with regards to your sale or purchase on the platform, or your use of our services. We may also use your contact details to inform you about our promotional offers and events.
Credit Risk - NeML may use your personal information to assess your credit scores and patterns which may be shared with third parties including Banks/Financial Institutions and/or financial intermediaries, from time to time.
Trade Finance and Credit Limits – NeML may use your personal information to share with Banks and Financial Institutions wherein you have requested for obtaining Trade Finance/ Credit Facilities towards funding of the trades conducted on NeML Platform.
III. USAGE OF COOKIES AND OTHER IDENTIFIERS
IV. SHARING OF PERSONAL INFORMATION WITH THIRD PARTES
Personal Information of our members forms an important part of our business and we share our customers’ personal information with third parties only as described below:
Transactions involving Third Parties-NeML may share your personal information with Banks and Financial Institutions to enable Banks/Financial Institutions to contact you for offering Trade Finance/ Credit Facilities through funding of trades executed on NeML Platform.
Trades involving Private and Government Agencies – NeML shall share your personal information with Private and Government & Semi/Quasi Government Agencies wherein you have participated in auction initiated over NeML Platform by such entities.
Third-Party Service Providers: NeML may employ other entities and individuals to perform certain functions for its Members for which personal information may have to be shared by NeML with such third party service providers. Examples include transporters, assayers, warehouse service providers, SMS and e-mail service providers, data analytics, entities providing marketing assistance, payment processors etc. Such third-party service providers may have access to your personal information needed to perform their functions, but may not use it for other purposes. Further, such service providers have been apprised the need to maintain the personal information in accordance with applicable law
Business Transfers/Takeovers/Mergers: NeML might sell its business or engage in a takeover or a merger with another entity. In such transactions, personal information of the members generally form part of such business transfer/takeover/merger arrangements.
Compliance with Statutory requirements/law enforcement agencies: NeML may release personal information for compliance with the statutory/regulatory requirements or as may be directed by law enforcement agencies from time to time without seeking consent of the User.
V. INFORMATION SECURITY
NeML designs its systems with your security and privacy in mind.
VI. RETENTION OF INFORMATION
Your information shall be retained with NeML until such time you continue being a User with NeML/keep using our services. After you delete your account with us, your information will be retained by us in accordance with our record retention policies which is made in accordance with statutory directives.
VII. USER DISCRETION
As part of compliance with members’ data privacy and personal information related regulations in place, users whose personal information has been stored by NeML shall have a right to review the personal information provided to us and can direct any changes/corrections to the same with documentary evidence. The User also has an option to not provide its personal information or withdraw its consent previously given. However, NeML shall have a right to not render NeML services for want of such personal information of Users.
VIII. Grievance Redressal
Please find below the details of the grievance officer:
Name: Mr. Cyrus Singporewala
Designation: Grievance officer
Email : firstname.lastname@example.org